JUSTHOST SCAM, dirty and fraud
Recently, one of my friend place his order at JustHost, and... well, he cannot get his hosting package, instead, he receive an email telling that JustHost having difficulty placing the order so that he must click the link again to place re-order, he will receive a 50% off discount for this order...
What is the problem here? It's a scam, a very dirty scam for those who do not understand how it work and just follow their email.
He paid 22.5$ from Paypal subscription and why should he pay once more for their hosting.
This is the email he received from JustHost:
Hi DKC,
I can see from our records that you attempted to place an order with Just Host today through PayPal, but for some reason you ran into difficulties and the order was not completed.
To apologise for any problems you may have experienced, here's a special link to receive 50% off the usual cost after your re-order:
Soon after this, he contact Customer Support:
Travis: Welcome to Live Chat support, how may I help you?
DKC: u there?
Travis: Hello
Travis: how may I help you?
DKC: i have a problem with my order
DKC: It is a joke with your check out cart system
DKC: u there?
Travis: Please let me know where are you facing the problem, so that I can assist you with that
DKC: Ok
DKC: I ordered one of your reseller Plan 3 hours ago
DKC: order id is order_id: dc3c9-4d6c7
Travis: Please allow me some time to check
DKC: and now I received one email from your sale department saying that There was DIFFICULTIES and my order isn't completed, I need to Re-order again
DKC: Is that I real JOKE ?
DKC: I paid 22.5$ via Paypal and subscribed to Monthly Recurring
Travis: You can reply them back and ask for the reasn for ut
Travis: reason*** -- > yes, they can't speak english verywellDKC: Subscription Details ---------------------------------------------------------------- Date of sign up: Dec 16, 2009 Subscription Name: Just Host Hosting / Domain Package Subscription Number: S-xX39xx78GC3xxxxxN Subscription Terms: $22.95 USD for the first month Then $22.95 USD for each month The following options were included with this subscription: order_id: dc3c9-4d6c7
DKC: and Now I have to Re-order again? Pay again?
DKC: Please assist me what I can do
DKC: and tell me what is the problem
Travis: You have to not worry at all, you wont be charged double
DKC: I am a customer of Hostgator and DreamHost for 2 years and never get an issue like this
Travis: You can just reply them back and ask for the reason for it
DKC: This is the first time I try to order from your web hosting company
DKC: Ok, I understand what you are saying
DKC: so please contact your sales department and ask it for me
DKC: also I need to know how long will It take to Setup for me my web hosting
DKC: I thought It is Instant Setup
DKC: but ... never received even a phone call
DKC: My phone number is +x3 xxx494xx09
DKC: tell them to call me up
DKC: thanks
Travis: You are most Welcome !!
Chat InformationChat session has been terminated by the site operator.
Yes, and the support do nothing, they cannot help, cannot speak good English, slow on reply, and they do nothing but just ask customer to send email to their staff. Also compare to other hosting provider support, at least for those that we used, like Dreamhost and Hostgator, for at least 10 min after the last message, if you did not terminate your session, they will usually asked you again for what else do you need, and wait for few more minutes before they terminate their session. For this case, their support just terminate immediately even my friend haven't Terminate his session YET...
The same with Vitorywill from SitePoint:
On my first day with JUSTHOST, I started to learn that most of the statements on their site are false. Please look at this link on their site guarantees menu. Within that link, they claim, “We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.” This is a FRAUD. All members of their support team I have talked to do not speak good English and cannot help you resolve any issue. They are only there to advise you to send an email, which is usually answered about 6 hours later.
All he said was to reply to the email sent by Justhost, but however, my friend clicked reply, send an email, and this occur:
Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<sales@just.yahoo.com>:
Sorry, I couldn't find any host named just.yahoo.com. (#5.1.2)
<UNEXPECTED_DATA_AFTER_ADDRESS@.SYNTAX-ERROR>:
Sorry, I couldn't find any host named .SYNTAX-ERROR. (#5.1.2)
And they have a fake email to reply to...
My friend finally able to sent an email to Justhost to ask for a refund and cancel immediately of their hosting package. However, he just receive this email:
Dear KC,
I was just passed on your details by Sophy Gasson our Just Host product manager. She has informed me that you experienced some problems completing our order form to get your website up and running and hosted with us.
I apologise for any problems you may have found, and I believe Sophy has offered you a special 50% discount for your troubles. I wanted to personally drop you a quick e-mail to let you know that I personally take great care of every customer that comes through our doors.
We have recently been voted #1 host by many independent review sites including the famous www.thetop10bestwebhosting.com where we have been awarded editors and customer’s choice for the 2nd year running.
As a token of my appreciation, I have included a 50% off link below to get your website started.
http://www.justhost.com/signup-email?oid=70xx39&hash=dcxxx-4dxx7
I always welcome any comments and suggestion you may have.
Best wishes,
Nick Baker
Vice President – Just Host
This is their 4th email asking for click their 50% discount link. Why should he click the link to place a re-order?
His respond:
What was the problem with my order? I already Paid via paypal and It should be the Final step. If there was any things wrong you should not redirect me to the Paypal website to Pay.
Anyway, now you send me again a Link with 50% discount, Ok if I proceed to that link I have to Complete the order again which Means I have to "PAY AGAIN"? So you want me to pay 100% price Plus this 50% for the webhosting?
I understand what you are saying but I just ordered a reseller from another webhosting company. So please Refund me back my money in paypal and Cancel this pending order.
I am waiting for your action in Refunding the money.
Best regards,
DKC
JustHost:
Hi,
Thank you for your email.
I can see that you are emailing us from an unverified email account.
Please confirm the following information in order for us to verify this email address and add it to your Just Host account.
- Order number - you will have been shown this on your order confirmation page.
- Domain name, example – mydomainname.com.
- Company name.
- Payment method - card or PayPal. If you paid by card please provide us with the last 4 numbers on your card and the full name on the card. If by PayPal the email address assigned to your account.
- Currency, example USD
Once this information has been provided we will be able to quickly locate your account/order and deal with your request.
We look forward to hearing from you.
Kind regards,
--
Ben Moore
Billing Representative
www.justhost.com
Reply to his payment email:
Hi,
Thank you for your web hosting order with us.
Please confirm that you made the $22.95 payment for this order from your PayPal account by replying to this email. We cannot activate your account until we have received this confirmation.
I look forward to hearing from you.
Kind regards,
Gabe
--
Gabriel Bernardez
Order Processing Assistant
Just Host
www.justhost.com
It seam they don't like refund very much. He decide to pursue the refund since he bought another host from another hosting provider.
Another email to the email we used to disscuss this matter with them:
Hi,
Thank you for your web hosting order with us.
We have sent an email to the email address registered in your PayPal account to confirm your payment. Please reply to the email, once you have we can activate your account.
I look forward to hearing from you.
Kind regards,
Gabe
--
Gabriel Bernardez
Order Processing Assistant
Just Host
www.justhost.com
They are really really don't like refund, and we really really don't like this hosting provider. If they not repond by next 10 hours, we will file a dispute on paypal. (Time now: 2:37 GMT+8)
My friend reply:
What? I want you to CANCEL my PENDING ORDER. And REFUND me my MONEY. I do not want you to Activate my account.
You need to clarify this or else I will charge back with my Bank. Kindly Refund me money, do you understand english? I am sorry but I am really disappointed because you do not understand what I have said in the past emails.
Yes, they don't understand english at all... (2:38 GMT+8)
Hi DKC,
Thank you for your email.
Please can you advise me if you mean that you wish to cancel your main order and have your order for 50 % off setup?
Kind Regards,
Lee
--
Lee Garrett
Billing Representative
www.justhost.com
View our online Video Tutorials here: http://www.justhost.com/video-tutorials
lol? (2h35 GMT+8)
My Friend respond:
I wish to CANCEL my MAIN PENDING ORDER and get the refund of 22.9$ to my paypal account. And I do not want to order the 50% off promotion right now. I really dont want to waste my time to keep sending emails.
Waiting for your Refund and cancellation.
Thanks.
Justhost:
Hi,
Thank you for your reply.
Your order will be cancelled after you complete our call verification.
Kind regards,
Gabe
--
Gabriel Bernardez
Order Processing Assistant
Just Host
www.justhost.com
Lol, this morning they did not called my friend, now, how long should we wait for their call? Forever? (2:58 GMT+8)
And my friend gave up on this, he is too tired of those bunch of emails and waste of time. He's now waiting for the "call" from JustHost. Who know when they will call? When will they cancel? When will they refund? Justhost is a professional scammer. I and my friend consider this is an experience. and always read trusted hosting review and search for scam keywords like: "Justhost scam". Good luck for your host and stay away from those bad, scam hosting provider.
Several other reviews for JustHost
Rhonda Greenwood:http://www.webhostingreviews.com/just-host-reviews.htm
It was confirmed on 11-30-09 that my account was cancelled at my request by Lea Golding a Just Host representative. Today, I double checked my web page to make sure that the account was cancelled; and I find out that my account has been suspended not cancelled. Also, a landing page comes up. On 11-24-09, Billings Supervisor, Richard Ford, states via email that my account will be cancelled at my request and that a refund will be issued. I have not received a refund yet. On 11-16-09, I emailed Just Host when I realized that unauthorized changes were being made to my ecommerce website. I was told that I had a Trojan Horse virus that had infected my files. I therefore paid Dell to reformate my hard drive in order to get rid of the virus. I archived my website files and scanned them for the virus. However, the attacks continued to happen. After consulting with a paralegal, I was told that Just Host is at fault for not securing my website; and that I have the right to sue Just Host. Today, I have called the Just Host 888 number twice just to be disconnected after a long wait. While I waited I reviewed some of the comments regarding Just Host. I found out that several others have been hacked as well. I can only be thankful that I chose to use PayPal only for Purchases from my online gallery "The Rhonda Rene Greenwood Gallery". I am also glad that I did not mail out my Christmas welcome letter inviting customers to my gallery. Never do Just host! Also, for those of you who may want to start a class action lawsuit against Just Host count me in "rhondagreenwood66@yahoo.com" I want all of my money refunded today. Rhonda Greenwood
SCAM WILL NOT SURVIVE IN THIS WORLD!
What You Need to Look Out For in a Web Hosting Review
If you are just new to the Internet, you probably do not have any idea what web host to choose. But you should not really have any problem because there are numerous web hosting review sites on the Net that will surely give you some insights on the things that you should look out for and expect in a web host. It is important to note, however, that you carefully choose the review sites that you will look into. In order to determine if the website that evaluates hosting services is a good one, you need to consider the elements below.
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In a time of financial downturn, every penny counts. Thus, a good web hosting review should include the price of several plans and packages provided by a web hosting company. A good review site will enable you to compare prices of the different web host providers, like 1&1 or DreamHost. Sometimes, it is also a good idea to check out discounts and rebates that are provided by web host companies as a means to lure more clients and customers. However, it is important to note that the cheapest service is not always the best. You should consider the services, resources, and other tools provided by your web host before deciding on what deal to take. For some of you, I am sure you have been familiar with 1&1 hosting since the company has always been the number 1 web hosting for 15 years of services.
Lastly, the hosting review you should consider must say something about the customer service of the web hosting company or provider that is being reviewed. This is even more important for people who are just new at creating and maintaining web sites. By the way, when it comes to customer service, sweet smiles and prompt acknowledgement of your questions or queries are not important if it takes a couple of days or weeks before you can get the answer to your problem. You will know that a web host provider has good customer service if it provides answers and solutions to its customers within 24 hours.
Hosting?
Before you make any decisions when it comes to what web host company you are going to use, it is always a good idea to check out a hosting review by users on the Internet. More often than not, such reviews are impartial and objective because they are provided by clients and users. On the Internet, you can always rely on Net surfers to provide quality information about products and services. Besides, you will most likely find that reviews about web host providers provided by users and consumers usually include issues, such as security, resources, and other technical aspects, which are also important to you.
If you are planning to open up an online store or a website that is aimed at huge web traffic, you need a web host like 1&1 that is reliable and can provide excellent service. Of course all companies will tell you that they are the best and that they are the only one that offers exemplary service. In order to determine which company really delivers on what they claim to provide, you have to check hosting review sites. You have to remember that an incompetent web host provider is detrimental to your company and reputation. What will your customers or web viewers think if your website is always down or inaccessible?
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So where can you find good hosting review? If you want to spend money, you can check out reviews from newspapers and magazines. However, on the Internet, there are various consumer review sites that are dedicated solely in finding the best web host in the market. Just make sure that the site you use will offer you a directory of many companies.
For your infomation, I suggest you should check out one and one (1&1) since this is the number one hosting company with 15 years of expeirence...
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